At Baby Yoyito, we strive to provide our customers with the best shopping experience and the highest-quality products for their little ones. We understand that sometimes returns are necessary, and we want to ensure the process is easy and transparent. Additionally, we recognize the concerns related to lost or stolen items that show as delivered. This policy outlines our procedures for returns and the buyer's responsibility in such cases.

Returns and Refunds:

1. Eligibility for Returns: Customers are eligible to initiate a return within 30 days from the date of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition as when received. Certain items may not be eligible for returns due to hygiene reasons. The eligibility of such items will be mentioned on their respective product pages.

2. Initiating a Return: To initiate a return, customers must contact our customer support team through our website or other specified communication channels. The customer support team will guide them through the return process and provide the necessary instructions.

3. Return Shipping: Unless the return is a result of our error (e.g., wrong item shipped or product defect), customers are responsible for the return shipping costs. Baby Yoyito will not be liable for any damages or losses that occur during return shipping.

4. Refund Processing: Once we receive the returned item and verify its condition, we will process the refund within 5 business days. The refund will be issued through the original payment method used during the purchase. Please note that the time it takes for the refund to reflect in the customer's account may vary depending on the payment processor and bank policies.

Lost or Stolen Items Showing Delivered:
Tracking Information: We provide tracking information for all orders so that customers can monitor the delivery status of their packages. If the tracking information shows that the item has been delivered but the customer claims they have not received it, we recommend the following steps:

1. Contact Carrier: The customer should reach out to the shipping carrier directly to inquire about the delivery details and request a proof of delivery. Sometimes, carriers may have additional information or may be able to investigate the situation further.

2. Neighbor or Family Member: We advise customers to check with their neighbors or family members to ensure that the package was not delivered to the wrong address or received by someone else on their behalf.

3. File a Report: If the customer still cannot locate the package, they should contact their local law enforcement agency to file a report for the lost or stolen item.

4. Baby Yoyito Support: While we sympathize with the situation, once the tracking information shows the package as delivered, our responsibility for the item ends. We encourage customers to take proactive steps to prevent theft or misplacement of packages, such as using secure delivery locations or requiring signatures for delivery.

Note: Baby Yoyito reserves the right to update this returns and lost/stolen items policy at any time. Customers are encouraged to review the policy periodically to stay informed about any changes.

Please feel free to reach out to our customer support team if you have any questions or need further assistance regarding our returns policy or lost/stolen items. We are here to help!